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  • Radiators not functioning

    Hello, I have two rads that are not working at their best in my dining room . We have bled them but for some reason they are not reaching heat completely ie always cold at the bottom on both. Thank you.

    Asked by Elizabeth on 5th Dec 2023
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    Moving Wired Thermostat

    Currently my Wired thermostat is located stupidly out my my lobby which has a door I keep closed for various reasons. I would like my thermostat to be moved somewhere move central in my home but mu Landlords engineer said wired thermostats cant be moved. Surely there must be a way to do this or can i change to wireless?

    Asked by Tom on 10th Oct 2019
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    NEW gas boiler losing pressure

    Gas safe installed new gas boiler and heating. Then another plumber installed downstairs loo. Now when I flush the toilet the boiler loses pressure to zero and has to be filled every day. Even if I do not flush toilet pressure drops and I refill everyday. The plumber did connect to two pipes near boiler. Whats wrong and what can be done?

    Asked by Gavinder on 17th Mar 2021
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    Baxi Error Codes

    What is the meaning of the Baxi Error Codes E28 and E133?

    Asked by lauren on 20th Jul 2021
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    Wood burner Hetas certificate help

    Been completely let down by a wood burner installer. We had a woodburner installed around a month ago. The company that installed it told us that they could self-certify. The problem is that I can't get in touch with them and im beginning to be concerned that i shouldnt use the burner. Am i going to have to get someone else to come and certify it? Can i do that? I feel like i've been robbed. Is there anyone i can contact about this? Thanks.

    Asked by Pete on 31st Mar 2020
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    Where will I find my boilers serial number?

    Hi there, I’m just wondering where I’d find a serial number on my boiler exactly?

    Asked by Simon on 13th Jan 2022
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    Installing a boiler in the bathroom

    What there any special requirements for having a boiler installed in a bathroom?

    Asked by Abdul on 2nd Oct 2022
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    How can I tell if genuine Baxi part are being used?

    How can I know for sure that Baxi genuine parts are used for my heating system?

    Asked by Kamil on 19th Jan 2022
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    Underfloor heating advice

    Hi. I’m hoping to have underfloor heating installed at some point. I just wanted to learn a bit more about them first. For instance, is it possible for a UFH pipe to leak beneath my floor and what precautions could I take to a) reduce this risk and b) be able to detect/know that this is the case, should there be an underfloor leakage? Thanks for your time.

    Asked by June on 19th Jan 2022
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    Energy Performance Rating Certificate

    Will my wood burning multi fuel stove, rate higher than a free standing electric heater on my Energy Performance Rating Certificate. I use smokeless coal and wood.

    Asked by Mandy on 28th May 2024
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