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  • Adding scale reducer and central heating inhibitor

    Should I add scale reducer and central heating inhibitor to my heating system? And must they be added on separate days/how long between adding these products?

    Asked by Pete on 23rd Jun 2022
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    Vintage-styled radiators

    What is the best brand or retailer for vintage-styled radiators? By that I mean modern radiators but with an old-fashioned look?

    Asked by caroline on 14th Sep 2022
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    Warranty validity for servicing a magnetic filter

    Is an annual inspection as part of servicing needed to keep a magnetic filter warranty valid?

    Asked by Kelly on 15th Aug 2022
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    Should I get a gas safety check on all appliances at the same time?

    My boiler is due to be serviced but we also had a gas fire installed around 10 months ago. I want to get both safety checked at the same time by the same engineer so they can be on the same schedule. Is it better to have the gas fire serviced early (now) or wait until it is 12 months old but then the boiler check will be 2 months late?

    Asked by Monika Lydia on 3rd Apr 2020
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    Leaking steel gas pipe under floor

    Victorian end-terrace with a suspended wooden floor, no crawl space. We have a gas leak that the engineer believes to be in the old steel pipe that runs under the floor from the gas meter in our cupboard to the kitchen. We're getting the kitchen redone at the moment, so the gas needs to be reconnected to our new gas hob. The engineer's best suggestion to minimise cost, disruption and the dining room décor is to send a new 22mm copper pipe up through the ceiling above the gas meter, run this along the skirting in the landing and then back down through the kitchen ceiling, where it can be connected up. I'd be really grateful for any views on this approach. Does it make sense and/or sound like the best way forward? What options might there be for re-running it under the floor? Would this all need taking up? And then can copper pipe be laid directly below or does it need ducting and/or screed? I want to know what's preferrable versus what's possible (practically and legally!)

    Asked by Hannah on 31st May 2023
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    How can I tell if genuine Baxi part are being used?

    How can I know for sure that Baxi genuine parts are used for my heating system?

    Asked by Kamil on 19th Jan 2022
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    What is an inhibitor ?

    What is an inhibitor and how much does one cost? Can If it by myself?

    Asked by Karen on 13th Dec 2021
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    How can I tell if my boiler condensate pipe is frozen

    Hey! I believe that my boiler condensate pipe is frozen. Firstly, how can I ensure that my diagnosis is correct? And what steps can I take to thaw it out? Should this be done by a professional? What about checking to confirm that it’s frozen, can I do this DIY or better to hire a heating engineer?

    Asked by Greg on 26th Jan 2022
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    Where can underfloor heating be fitted?

    Is it okay to have underfloor heating fitted in both new and old parts of a home? Or should there be consistency or/and should they only be installed in the newer sections of my property?

    Asked by Christian on 27th Jan 2022
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    Underfloor heating advice

    Hi. I’m hoping to have underfloor heating installed at some point. I just wanted to learn a bit more about them first. For instance, is it possible for a UFH pipe to leak beneath my floor and what precautions could I take to a) reduce this risk and b) be able to detect/know that this is the case, should there be an underfloor leakage? Thanks for your time.

    Asked by June on 19th Jan 2022
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