Can heating engineers offer independent advice on new boilers? Or are they tied to certain boiler brands? Many in our area seem to have brand logos on their vans and websites.

Hi there, I’m just wondering where I’d find a serial number on my boiler exactly?

What there any special requirements for having a boiler installed in a bathroom?

Victorian end-terrace with a suspended wooden floor, no crawl space. We have a gas leak that the engineer believes to be in the old steel pipe that runs under the floor from the gas meter in our cupboard to the kitchen. We're getting the kitchen redone at the moment, so the gas needs to be reconnected to our new gas hob. The engineer's best suggestion to minimise cost, disruption and the dining room décor is to send a new 22mm copper pipe up through the ceiling above the gas meter, run this along the skirting in the landing and then back down through the kitchen ceiling, where it can be connected up. I'd be really grateful for any views on this approach. Does it make sense and/or sound like the best way forward? What options might there be for re-running it under the floor? Would this all need taking up? And then can copper pipe be laid directly below or does it need ducting and/or screed? I want to know what's preferrable versus what's possible (practically and legally!)

Hi. I’m hoping to have underfloor heating installed at some point. I just wanted to learn a bit more about them first. For instance, is it possible for a UFH pipe to leak beneath my floor and what precautions could I take to a) reduce this risk and b) be able to detect/know that this is the case, should there be an underfloor leakage? Thanks for your time.

Hello We have had a combi installed which has replaced our old conventional boiler. We have however had lots of problems with the new boiler. There are strange noises coming from the boiler & also problems with the water pressure. If I put taps on it causes the bath hot tap to come on. The stream of water coming out of the kitchen hot tap was so fierce we could not turn the tap off so are no longer using the hot tap in the kitcen. The engineer insists it is just because we have old taps and is going to replace the taps. The main issue is that he did the boiler installation in a day with a colleague. I am worried about whether they took any shortcuts but don't know enough about this. Please advise as to whether you think this is just to do with the taps or whether it could be a problem with the boiler installation. Everything worked OK with the old boiler.

Should I have smart heating controls fitted? Can they be added to an existing heating system?

Could anyone recommend a decent engineer that could carry out a service on these systems , as there Doesn’t seem to be many engineers at present around that can or are knowledgable enough to do one . Help and advice would be greatly appreciated as winters nears Many thanks

How do I know if a power flush for my central heating is really needed?

Is it possible to have a boiler installed in a bathroom? Might this depend on a range of different factors? Any advice on this matter would be greatly appreciated. Thanks!