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Ask your QuestionBeen completely let down by a wood burner installer. We had a woodburner installed around a month ago. The company that installed it told us that they could self-certify. The problem is that I can't get in touch with them and im beginning to be concerned that i shouldnt use the burner. Am i going to have to get someone else to come and certify it? Can i do that?
I feel like i've been robbed. Is there anyone i can contact about this? Thanks.
"Sounds as though the installer, if they couldn't self certify it, aren't qualified to have done the installation in the first place. In which case. Recommend not to use the wood burner. Very frustrating. Look for HETAS registered company."
Answered on 31st Mar 2020 - Member since Dec 2016 - report"You definitely need a registered HETAS agent first and foremost. Good luck."
Answered on 3rd Apr 2020 - Member since Feb 2020 - report"If the company are HETAS registered then you can call HETAS who will act as a go-between to get you sorted. It is your responsibility to check the credentials of the installer before you use them.
Failing the installer coming back to register the stove you can do the following:
Contact you local building control office who will certify it at a cost or you can take out an insurance indemnity.
I'd definitely try and get someone to take a quick look at the installation if you feel that corners have been cut.
Good luck with the issue.
Rob"
"You need to go to citizens advice bureau or trading standards. I’d message them one more time and threaten them with this then go along these lines. HETAS will have a website so check that they’re registered there too. I doubt many other installers would certify another’s work (if it was gas, I wouldn’t certify another’s work!)"
Answered on 31st Mar 2020 - Member since Mar 2020 - report"You have to get someone else to certify the woodburner it before you can use it.
Thanks"
"Get the wood burner checked by a Hetas approved installer before you use it.
Contact trading standards and alert them of the company that installed the wood burner."
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