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    2 SKY Q Main boxes on one network

    Aerial Specialists

    We have a big property with two homes where we wish to have two sky Q main boxes in each property. Sky have allowed us to have two separate accounts with two main boxes (by mistake I think) however we are struggling to get the Wi-Fi network and sky working properly. Across the two properties. We have been battling with this for about 2 years and had some network expert visit the property and quote us some £2k to sort it out. Any advice would be much appreciated , thanks

    Asked by Anna on 24th Nov 2021
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    LEG Satellite Solutions

    "Your wireless network needs to be extended to accommodate one or both boxes or they need to be hardwired to the network (Ethernet)"

    Answered on 24th Nov 2021 - Member since Oct 2017 - report
    SJ DIGITAL SERVICES

    "Hi,
    You could easily fix this with a number of options.
    A few being hardwiring Ethernet to the boxes would be the best.
    WiFi boosters
    WiFi mesh system
    Wiring and resetting a second router at the property and nowhere near that price quoted"

    Answered on 24th Nov 2021 - Member since Sep 2021 - report
    Smart System AV Ltd

    "Hi,

    Unfortunately in order for this to work properly, you’re going to need network infrastructure in both of the properties, if that’s either having a 2nd broadband line installed or cabling run across from the main house. That price is about right.

    Thanks"

    Answered on 24th Nov 2021 - Member since Oct 2020 - report
    High Vision Digital

    "Hi,

    This issue could be a range of problems. It could be because the Eco mode for your mini boxes is switched on, or it could be that there's an issue with your satellite signal or it could be that you need to have the Sky Q Multiscreen or Sky Q experience subscription (If you don't have the right subscription, you'll have problems watching Sky Q). There could also be other wifi products within your property that your using that could be Interfering with the SkyQ connectivity.
    Not sure if the engineer actually gave both your properties full system checks before they quoted, but 2k does sound a little high unless you have wifi connectivity Issue's around both properties in which case they could be quoting to strengthen the wifi quality throughout.

    We can provide you with a full system and wifi connectivity check and then provide a solution that will eradicate this Issue."

    Answered on 24th Nov 2021 - Member since Jan 2019 - report

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