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    Responsibility for quality of work


    I have a beauty salon opening in a couple weeks. I hired the same builder to install plumbing throughout the shop — which includes 5 pedicure benches, 3 utility sinks, and a bar area. Despite being hired 2.5 months ago, he just told me now that the boiler does not work — a couple weeks before planned opening and while I’m at the end of my budget. Firstly, how much of an issue can I make of it that the builder didn’t check the system far in advance of now, and secondly, is the boiler his responsibility (we agreed to him handling plumbing and this is for a £20,000+ full shop fitting/renovation) or mine?

    Of course, I should’ve thought to check when I signed the lease, but lesson learned.
    Thanks for any help!!!! - Cathy

    Asked by Cathy on 20th Mar 2020
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    A2Z Star Heating and Plumbing Solutions

    "It quite a complicated one. Everything should have been checked and written down formally on some paper. if the builder didn't say he was going to change it in the quote, then it's not really his responsibility, i would advise you to sit down and see if you can come to some sort of conclusion. Hope that helps."

    Answered on 27th Feb 2021 - Member since Dec 2020 - report

    "If you acquired a new boiler it should have a warranty on it.
    If the plumber has miss judged the kw of the boiler what is needed for the salon then that’s his mistake not yours he should put right or refund

    John burns

    Answered on 11th Apr 2020 - Member since Jan 2020 - report
    JP Heating and Plumbing Ltd

    "Personally I would have checked this first, and added it to the quote.
    I think this is a hard one as if he didn't say he was going to change it in the quote, it isn't his responsibility, maybe sit down and see what you can work out together.
    Kind Regards,

    Answered on 10th Mar 2020 - Member since Jul 2018 - report
    njc plumbing & heating ltd

    "If the premises is leased is it not whoever you lease it from that would be responsible ?

    i would say its not the builders issue as he was just renovating the shop and responsible for installing the new plumbing, but not totally sure what agreement you had, would be worth getting boiler checked by a local well recommended heating engineer"

    Answered on 31st Mar 2020 - Member since Feb 2020 - report
    Profile Plumbers

    "Normally on the leasehold it should be the landlord s responsibility for the heating and hot and water. But because the system is now not fit for purpose, it would be your responsibility to upgrade the system. A 210litre unvented mains feed direct cyclinder would be sufficient"

    Answered on 19th Mar 2020 - Member since May 2018 - report
    Dave's plumbing services

    "Did he fit the boiler? If not then it's not really down to him! But ideally he should've checked if it's capable to do the work!"

    Answered on 27th Feb 2020 - Member since May 2019 - report
    CK Plumbing and Maintenance

    "I would have thought that that would have been the first thing to check. The size and condition of the boiler."

    Answered on 27th Feb 2020 - Member since Jan 2017 - report
    Alpha Plumbing Services Ltd

    "Dear Cathy, I am sorry to hear about your experience, unfortunately certain types of work needs to be carried out by engineers. I am happy to take a look free of charge and offer advice. You do have a claim for sure, in the meantime I can carry out work needed and take payment upon receipt of your claim if that helps.


    Answered on 29th Feb 2020 - Member since Oct 2019 - report
    S.C Plumbing & Heating

    "combi boilers can only supply one hot point at any given time. so even if the boiler works it wouldn't work for a salon."

    Answered on 3rd Jul 2020 - Member since Jun 2020 - report

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