What should I do if I’ve a formal complaint regarding a newly installed bathroom?

What should I do if I’ve a formal complaint regarding a newly installed bathroom? Should I go through the actual installation company or is it better to go elsewhere? Looking forward to hearing back, thank you!

Asked by MRS DAKIRI on 6th May 2022
Expert Trade Answers
"Firstly, don't pay the full invoice until you're happy with the results.

Any project should have at least 30% of the total value reserved as final payment.

Your first point of contact should always be to the person who's carried out the work in question, as there's an obligation under consumer law for any issue to be put right by the original contractor.

If an issue arises where you feel something is not up to standard and your original contractor isn't or won't put things right

Then by all means ask another company to investigate and provide you with a written inspection report ( this is usually only £150-200 with most firms) which you can then use to highlight the issues in a professional way back to your contractor, and any issues the contractor tried to avoid will be spelled out for them by another trade in black and white.

Something of this nature occurred to one of our clients, needless to say, a quiet word about some shocking substandard work saw the tradesperson returning to the site and paying one of our roofers to put things right.

So sometimes another tradesperson can help you deal with sub-standard work without it costing you twice!

But the original contractor should be given the opportunity to rectify really!"
Answered on 6th May 2022 - Member since Aug 2018 - report
"Try sort stuff out with the bathroom installation
So both of your views would benefit both parties"
Answered on 6th May 2022 - Member since Mar 2022 - report
"I would go through the company first and if they do not sort it then take it to small claims"
Answered on 6th May 2022 - Member since Apr 2022 - report
"Much depends on what the problem is, is it a major or minor problem, or has the tradesman refused to put it right? Is the company rated online, or is it a sole trader? Did you have a scope of work and which areas weren’t met? Impossible to answer this without knowing all the facts, perhaps more detail could help with your question."
Answered on 6th May 2022 - Member since Dec 2016 - report
"First, go through whoever installed the bathroom if the problem is not rectified withhold some of the money until it is sorted"
Answered on 6th May 2022 - Member since Feb 2022 - report
Always go back to the company or individual who installed the bathroom. They legally have the right to rectify their work.
Should you still not be happy with the end result I would recommend you invite a surveyor to take a look, obviously, they will charge but you could pass on this charge"
Answered on 6th May 2022 - Member since Mar 2022 - report
"You need to get straight onto the installer if it’s not a problem with the actual equipment"
Answered on 6th May 2022 - Member since Apr 2022 - report
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