Should we get a refund for removal truck breakdown?

Question

Our removal truck broke down on the way to our new home and we were a day late getting our belongings. We've asked for a partial refund but the company says no. Are we being unreasonable to want some money back?

Antony · Answer

As a responsible business they really should of give you a full refund or at least a very big discount

Anthony · Answer

I don’t think you can ask for a refund as long as the works where completed

James · Answer

The company should certainly accept some responsibility most definitely.  A partial refund is more than reasonable. Is there anything under their terms and conditions regarding this?

Tracy · Answer

Absolutely not,as it's not your fault it broke down! It's on them,  plus the inconvenience of having to wait another day. What if u had paid someone to unload the contents at your end, u would have to pay them something. I would definitely keep on at them and also say u will put on Facebook how disappointed you were with the service u received

Stefan · Answer

Well the company have had to pay into it already so maybe half would be acceptable

Marcus · Answer

If it were me I would feel red faced and of course give you a big discouunt.
It is up to the business to have vechikes that are road worthy.

Shinea · Answer

Yes, you should, as removal companies should be insured in case of these accidents.

Stephen · Answer

No as this was out of your control I would say a refund should be made

Jamie · Answer

I believe no your not being unreasonable to be compensated in some way but in the same hand what you need to take keep in mind is the company has took a hit in the pocket already . I do think as a good company owner its all about how you look after your customers  big or small I myself always want that best review

Cosmin · Answer

If they would not be able to complete the job, get a full refund, if that's only a delay there's no reason for the refund.

Should we get a refund for removal truck breakdown?

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