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    Missing channels on Sky Q Box

    Aerial Specialists

    My Sky Q box is missing some channels and I’ve no idea why. I am subscribed to these channels. What is causing this problem?

    Asked by Beverley on 25th Feb 2021
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    Best Answer

    Rob Larcombe Tv/Sat Services

    "It is normally down to the dish not aligned properly."

    Answered on 25th Feb 2021 - Member since Dec 2020 - report
    LEG Satellite Solutions

    "What is on screen when you put one of the channels you’re subscribed to?
    Do the cables go direct to your box, or via a multimedia wall plate? Some wall plates don’t allow the whole bandwidth of signal to pass through to your box meaning channels are missing."

    Answered on 25th Feb 2021 - Member since Oct 2017 - report
    Oakmont TV Aerial and Satellite


    It can be a couple of different things but the most likely one is that your LNB (front part of satellite dish) is faulty.

    It's best to get someone to diagnose the problem.


    Answered on 25th Feb 2021 - Member since Feb 2021 - report

    "For this type of issue it's unlikely to be an issue with your Sky box and more to do with the Dish or Cable"

    Answered on 31st Mar 2021 - Member since Mar 2021 - report
    Digital Smart

    "Probably best to speak with sky and they can tell you how to reset the receiver, if you have already done this and still have missing channels they should send out an engineer to test the signals from the dish.
    Due to the current covid restrictions, you may need to wait for an appointment and they may not be able to enter the property.
    Hope this helps, Paul."

    Answered on 25th Feb 2021 - Member since Nov 2019 - report
    Smart System AV Ltd


    It could be your dish isn’t perfectly aligned or it could be that your viewing card needs to pairing, you could give sky a call and ask them to resend you the signals, this might clear it.


    Answered on 13th Apr 2021 - Member since Oct 2020 - report

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