We’re a family run business who cares about our clients and will go the extra mile to help out clients with changes and quality workmanship
I hired this contractor to repair a roof leak around the chimney and replace the weather seal on a kitchen window. The agreed total was £910, reduced to £870 following a £40 discount. I paid the full £870. The roof repair came with a five-year guarantee, as confirmed in our WhatsApp messages. Subsequently, I noticed another leak in the bathroom, close to the original leak in the kitchen. I asked the contractor to inspect the area and clarify whether the issue was related to the original repair. The contractor advised that the original leak had been fixed and that the bathroom leak was a separate issue, quoting an additional £520 for further repairs. I understand that an older roof can have multiple issues, but I was disappointed that a new leak appeared so close to the original problem and that we could not reach an agreement on whether it was connected to the original issue. I also requested photographs of the completed work and a PDF invoice on several occasions. Although photographs were eventually provided, I found it difficult to establish clearly which images showed the completed original repair and which related to the newly reported leak. I was also unable to obtain photographs showing the roof before the original repair, despite requesting them. Unfortunately, we were unable to resolve our disagreement about the cause of the new leak and the cost of further work. Based on my experience, I would recommend agreeing the precise scope of repairs, what the guarantee covers, and the arrangements for providing invoices and before-and-after photographs in writing before work begins.
Central Scotland RoofingGood workers. Explained everything in detail. Pleased with work 👍🏼
The job is now done. A couple of hiccups along the way but true to their word, all sorted. Thank you.
Job executed very well, considering the weather. Very pleased with the result.
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