Reviews and References Policy

Effective date: 12/09/2025
Applies to: All reviews submitted to the MyJobQuote platform.

1. Purpose of this Policy

We want reviews and references on our platform to reflect genuine experiences. This policy explains how we handle reviews and references. Whilst we use all reasonable endeavours to prevent reviews and references which breach this policy we cannot guarantee that all reviews and references we publish will be compliant we shall not be liable for any loss or damages (whether direct or indirect) that are suffered by anyone arising from a review or reference.

2. Principles

• Transparency. Reviews and references must always be genuine and clearly attributed.
• Fairness. Positive and negative reviews are treated equally.
• Integrity. We will not host, solicit, or encourage fake or misleading reviews or references.

3. What we do not allow

• Fake reviews. Written by people with no genuine experience of the service.
• Incentivised reviews. Any review where a benefit is offered in exchange for the review is strictly prohibited.
• Misleading practices, including:
  • Hiding negative reviews.
  • Highlighting only positive reviews.
  • Misattributing reviews (e.g., displaying reviews for one product/service under another).
• Non-compliant reviews. Reviews must follow our Review Guidelines.
• Missed appointments. Reviews solely about a tradesperson failing to turn up, without covering any element of the service, will be recorded as a missed appointment by our staff and the review removed from the platform.

4. How we manage reviews

• Submission controls. Only homeowners with a verified service experience can post reviews.
• Monitoring. Reviews are monitored through automated systems and manual checks.
• Flagging. Customers and staff can flag reviews as suspicious or inappropriate by contacting us.
• Investigation. Flagged reviews are assessed promptly and, where possible, within 5 working days. Reviews may be marked “under review” during this process.
• Removal and correction. If a review or reference is found to be fake, misleading or inappropriate, it will be removed and any affected ratings or rankings corrected. Some (but not all) of the reasons we may remove a review or reference are:
  • it makes false claims;
  • it is defamatory;
  • it is in respect of the wrong company;
  • gamification of scores;
  • it is not based on a genuine experience;
  • there is an obvious mismatch in experience and star rating;
  • it breaks our Review Guidelines;
  • it contains personal information;
  • it is targeting or threatening in any way;
  • there are multiple reviews of the same trade in quick succession.
• A right of reply. Tradespeople may respond to reviews. Replies must comply with our Review Guidelines.

5. Incentivised Reviews

We do not allow incentivised reviews on our platform. This means:

• You must not offer or accept money, gifts, discounts, or any other benefit in exchange for writing a review.
• Reviews must be based only on your genuine personal experience as a homeowner using a tradesperson found through our platform.
• Any review suspected of being incentivised will be removed, and repeat offenders may be banned from using our service.

This helps keep reviews fair, trustworthy, and useful for other homeowners.

6. References

In addition to reviews, tradespeople may request up to two references from previous customers which do not have to be in relation to service experiences via our platform. These references are different from reviews, and this is made clear to homeowners:

• Labelled clearly. Marked as “Reference” so users understand they are not part of the closed-loop verified review system.
• Verification. All references are checked by a human moderator, and the customer is called directly to confirm the experience was genuine.
• Same standards apply. References must follow our Review Guidelines and this Homeowner Review Policy. They cannot be fake, incentivised, or misleading.

By clearly distinguishing references from reviews, and verifying them before publication, we aim to give homeowners confidence in the quality of tradespeople.

7. Sanctions

Where fake, misleading or incentivised review or reference activity is identified, we may:

• Remove or edit the content.
• Issue warnings.
• Suspend or ban accounts.
• Delete all reviews from repeat offenders.

8. Reporting Concerns

If you believe a review or reference breaches this policy, please contact us.

9. Ongoing Compliance

We regularly review and update this policy and our systems.