While the decorators on site were polite, respectful, and lovely to work with, the overall management, timeline, and financial practices of the owner were deeply unprofessional and caused us immense stress. The project was initially quoted to take two weeks, with an additional three days agreed upon for extra work in the kitchen. We later added the painting of five internal doors and explicitly asked if this would impact the timeframe and we were assured it would not. Despite this, the job dragged on for five weeks. The initial schedule was good as the decorators came every day for the first couple of weeks. However once we paid in full, their schedule became completely inconsistent. They stopped showing up for days at a time and Jamie would confirm that someone was definitely coming tomorrow, only for no one to show up. We were left constantly having to chase him just to find out if anyone was actually coming or how long the remaining work would take. The final quality was sloppy in several areas. The finishing on the woodwork was poor, and the team missed several obvious cracks. To their credit, they corrected these areas after we raised the issue, but standard prep work shouldn't require constant client supervision to be done right. The kitchen cabinets were sanded and painted, but the job was done so poorly that the paint began peeling immediately. When we pointed this out, we were told it was our fault for "using the kitchen too soon." We hadn't even used it at that point as the handles were removed and the cabinets were shut. While they attempted to fix it by re-sanding and adding another layer of paint, the finish remains extremely poor, bobbly, and peeling all over. However worse than the operational delays was the relentless financial pressure. After signing, the required deposit was unexpectedly increased from 30% to 50% and throughout the project, we were bombarded with messages requesting extra payments outside our agreed schedule to cover basic running costs and wages. While this did not change our total contract price, it completely destroyed our trust. It felt as though we were being forced to advance money just to keep our job moving or worse, to cover their other clients' unpaid bills. On site, we were repeatedly reassured that if we didn't like something, it could be changed. When we weren't happy with one of our original colour choices, Jamie agreed to repaint it if we paid for the new paint. We selected a premium paint brand, but Jamie suggested colour-matching it through a cheaper brand instead to save costs and charged us for the cheaper option. However the colour match was completely wrong, not just a slightly different shade, but an entirely different colour. Because it was their error, they had to buy the original expensive paint to fix it. We felt we shouldn't have to pay for their colour-matching mistake, but after an intense back-and-forth, we compromised and paid for the paint. Despite us paying for the materials and never being told labour would be an issue, the owner later weaponized this against us, claiming the company lost money on our job. We would have happily paid for extra labour upfront if it had been properly communicated, but blaming us for their own mistake was entirely unfair. Most concerningly, while I was at work and unable to answer my phone, Jamie called my partner directly and asked for a substantial £2,600 personal business loan under false pretenses. He promised to paint a few doors for free in exchange for the favour, but later tried to back out of the agreement and withhold £1,250 of the repayment when we asked for our money back. It took immense stress, endless arguments, and constant chasing to finally recover our money. At the end of the project, we waited for a final walkthrough to confirm that everything was completed to standard and to address a few finishing touches. There was clearly a breakdown in internal communication, as the team seemed to think the job was already done. It took days of chasing just to get someone back to fix tiny details, clear the trade waste from our property, and provide an accurate invoice for our insurance. Looking back, we should have listened to our instincts and cancelled the contract right at the start. The red flags were there immediately - from the sudden deposit hike to the initial delays. We gave the company the benefit of the doubt, but it turned into an unbelievably stressful experience. While the decorators on site were pleasant to work with, the owner's management made this a project we deeply regret taking on.

Jamie and.mick were really nice and polite the work was outstanding very professional did a great job would recommend them would definitely use them again

Mick was knowledgable, communicative and professional. He did an excellent job and even came over the following morning to re-do à section for no extra charge. Great communication from Jamie all the way through too, thanks for your patience when I was slow off the mark with some things!

In June 2026 Jamie and his team carried out the full exterior painting of the front and back of our house. I have scored the work as excellent. However there are caveats . Firstly I was unhappy with the delays caused by initially hiring the incorrect height ladders and then requests for additional advanced payments. In my opinion if a accurate assessment was made at the start of the job . The correct ladders would have been hired. This also allows for the subsequent it seemed (national )shortage of triple height ladders . However, the delays were communicated to me at all times for which I give Jamie due credit. The request for additional advances is another issue I found irritating although it did not change the overall amount charged. I did feel we were being used to subsidise other jobs. I do understand that they may have been a "cash flow" issue with the company . However , this should be accommodated by the company and not by the client . I will end this review by saying the work carried out was outstanding with a very co - operative and friendly team who were very efficient and professional . Thank you Blue Rose Group

Very happy with the job Jamie and his team completed. Throughout the whole process communication was constant on progress and issues encountered. Top work!

Jamie finished and painted a fire door for me. He did a brilliant job. He is a professional and very kind and nice guy to work with. I will definitely be using his services again.

Job completed, and job well done. House left nice and tidy

Jamie has great communication, was fast at responding and did a beautiful job of wallpapering the room. Would definitely recommend.

Blue Rose group did an excellent job with the painting. They worked efficiently and completed everything within a very tight schedule. I’m extremely happy with the results and the professionalism of the company. Highly recommended — I would absolutely use them again

Blue Rose Group have done an excellent job in decorating both my living room and my main bedroom. The work in the living room was to strip and re-wallpaper the walls under the dado rail which has really updated the room. The work done in the Bedroom was more complex as it was repapering and creating a feature wall, painting all other walls, and all woodwork in the bedroom which has totally revamped the room. Although there was a slight delay in starting the project, the Jamie, Mickey and Steve who undertook the work were excellent and worked very hard to get the job completed as soon as possible. They were all polite, helpful and respectful of my property at all times and I would definitely recommend Blue Rose Group to anyone else in future.