Why does a charge keep failing?

Sometimes we are unable to process the card we hold on file which means we stop you from purchasing further jobs until it is resolved.

The primary reasons are:

  • Insufficient funds
  • Card declined
  • Change of address or card expired
  • Repeated failed payment attempts

Card declined

Unfortunately, it’s not always possible to find out the exact reason as to why a payment or card was declined. For privacy and security, your bank / card issuer does not disclose the exact reason to MyJobQuote as to why they declined the payment / card. Only the cardholder can find out why the payment / card was declined by talking to their bank.

Some common reasons that as to why a bank may decline the payment or card are:

  • They suspect fraudulent activity
  • Card has restrictions on the types of purchases it can be used for
  • Card has insufficient funds to cover the payment
  • CVC code or name you entered on MyJobQuote is incorrect
  • Address you entered on MyJobQuote is incorrect - have you recently moved?
  • The card has been reported lost or stolen

It is best to give your bank a quick call to find out why they declined the payment, they'll be able to give you the exact cause.

Insufficient funds

The cardholder's bank is telling MyJobQuote that they do not have enough funds in their account to cover the cost of the purchase. You'll need to place more funds into the account or use another card which has the funds to cover the cost of the purchase .

Your card has expired

Your card has expired and you'll need to add a new card to your MyJobQuote account. You can add a new card here.

Your card has failed 3 times in the past hour

We limit the number of attempts you can use a single card per hour to prevent fraud and abuse. Please wait 1 hour and you'll be able to try again. Repeated failed attempts may cause your bank to permanently block your card from being used on MyJobQuote.

Contact us if you've spoken to your bank and have a question about a payment or card.

Reviewed by MyJobQuote on 22nd May 2017.

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