ts. I am now seeking a new challenge where I can leverage my extensive experience and expertise to provide clients with exceptional customer satisfaction, dependability, and reliability.


WORK HISTORY
Director, 08/2009 to Current
Hopp Heating and Plumbing
• Involved in planning and design
• Served as project manager for refurbishments, including plumbing and heating installations
• Conducted drainage installations (both below and above ground)
• Engaged in painting and decorating
• Completed small building projects
• Renovated wooden floors
• Managed on-site activities to ensure deadlines and budgets were met
• Served as a Health and Safety Consultant
• Led team to streamline operations by implementing new strategies.
• Enhanced productivity through innovative management techniques.
• Managed negotiations with clients to secure profitable contracts.
• Carried out comprehensive risk assessments before beginning any work, ensured safety at all times.
• Provided emergency repairs swiftly, minimised disruption to the client's routine.
• Worked closely with construction teams on new building projects, ensured optimal placement of pipes and ducts.
• Streamlined workflow by maintaining clean and organised workspaces.
• Offered expert advice to customers regarding maintenance of their plumbing and heating systems.
• Handled high-pressure situations calmly, provided efficient solutions under stress.
• Improved customer satisfaction by promptly resolving plumbing and heating issues.
• Performed regular maintenance checks to prevent unexpected breakdowns.
• Ensured safety compliance whilst carrying out all plumbing duties.
• Fostered a positive working environment through professional communication skills.
• Completed all works to high standards in line with company and industry requirements.
• Advised customers about best appliances to install based on needs.
• Promoted excellent customer service for both internal and external service users and stakeholders.
• Made estimates of project costs, issued invoices and collected payments.
• Provided out-of-hours service as needed to maintain company reputation for efficacy and efficiency.
• Undertook minor general plastering, joinery work and other associated multi-trades duties.
• Tested plumbing systems, located leakages and repaired faults.
• Trained and supervised junior plumbers to maintain exceptional workmanship standards.
• Created piping to complete heating and ventilation systems for structures of different sizes.
• Added sprinkler systems to new and existing constructions.
Senior Plumbing and Heating Engineer, 02/2005 to 07/2009
Bryant Heating and Plumbing
• Executed plumbing and heating installations
• Acted as site manager
• Provided emergency repairs swiftly, minimised disruption to the client's routine.
• Managed stock inventory efficiently, prevented delays due to lack of materials or equipment.
• Demonstrated excellent problem-solving abilities whilst dealing with unforeseen issues during installation or repair works.
• Streamlined workflow by maintaining clean and organised workspaces.
• Drafted accurate job reports after each service visit; assisted in record keeping.
• Performed regular maintenance checks to prevent unexpected breakdowns.
• Liaised with clients, understood their requirements effectively.
• Repaired complex plumbing systems to prevent water wastage and damage.
• Ensured safety compliance whilst carrying out all plumbing duties.
• Achieved timely project completion with meticulous planning and execution of tasks.
• Trained and mentored staff
• Carried out comprehensive risk assessments before beginning any work, ensured safety at all times.
Plumbing Heating Engineer, 09/1995 to 02/2005
Slezak Heating and Plumbing
• Conducted drainage installations (both below and above ground)
• Handled installation and maintenance work in domestic and commercial buildings.
• Undertook minor general plastering, joinery work and other associated multi-trades duties.
• Diagnosed and repaired faults affecting the proper performance of heating systems.
• Supervised and positively motivated junior staff and apprentices.
• Promoted excellent customer service for both internal and external service users and stakeholders.
• Used expert practical and problem-solving skills to effectively repair plumbing, drainage and sanitation systems.
• Renovated wooden floors
• Managed on-site activities to ensure deadlines and budgets were met
• Served as a Health and Safety Consultant
• Carried out comprehensive risk assessments before beginning any work, and ensured safety at all times.
• Provided emergency repairs swiftly, and minimised disruption to the client's routine.
• Worked closely with construction teams on new building projects, ensured optimal placement of pipes and ducts.
• Demonstrated excellent problem-solving abilities whilst dealing with unforeseen issues during installation or repair works.
• Streamlined workflow by maintaining clean and organised workspaces.
• Offered expert advice to customers regarding maintenance of their plumbing and heating systems.
• Improved customer satisfaction by promptly resolving plumbing and heating issues.
• Achieved timely project completion with meticulous planning and execution of tasks.
• Conducted thorough inspections, and identified potential problems in advance.
• Delivered quality services by staying updated on the latest industry trends and techniques.
• Took steps to understand workplace hazards to comply with safety rules and procedures.
• Kept secure and correctly operated plant and equipment supplied, from vehicles to flue gas analysis and mobile data equipment.
• Cleaned and tidied work sites after job completion.


EDUCATION
Wine Technician, 09/1991 to 07/1992
Wine and Agricultural College - Retiz, Austria , Austria
• Field production of maintaining vineyards
• Production of the wine-making process
• Maintaining cellars and casks to ensure the quality of the product
Plumber Apprentice, NVQ Level 2, City and Guilds Level 2, CORGI Gas Registration - I was awarded Apprentice of the Course, 09/1995 to 07/1998
East Croydon Technical College - Croydon
• Technical Design and Drawing
• Installation of Plumbing Systems
• Servicing of Gas Appliances
• Pipeing and Welding
• Maintenance of Heating Systems
• Water Supply and Distribution
• Installation and Repair of Drainage Systems
• Leak Detection and Repair for Gas, Water, and Heating Systems
• Installation of Boilers, Heating Pipework, and Radiators
• Unvented Hot Water Cylinders
• Gravity-Fed Hot Water Cylinders
• Cold Water Storage
• Health and Safety
Gas Safe Register, 07/2009 to 07/2022
Earlseld Gas Technical College - Earlsfield, Wandsworth
• Installation and maintenance of Gas products
• Installation and maintenance of Unvented cylinders
• Installation and maintenance of Gas cookers
• Installation and maintenance of Gas boilers
• Accredited Worcester Bosh and Valiant Gas Boilers installer