It's hard to provide a fair review of my experience dealing with the company as a customer. The workers turned up on time and seemed to be knowledgable. They worked hard and appear to me to have done a good job. The problems occurred when it came to payment. Santander refused to transfer the money and my account was frozen, as the bank's anti-fraud team did not like the fact the sum was being transferred to a private account, rather than to a business account. When the anti-fraud team asked me further questions, the investigator also did not like the fact the company had advertised itself on the website as Wells & Sons Landscaping, but was really called CPS Roofing. I explained all this to the roofers, but rather than wait till we had investigated the company properly, they immediately started making aggressive phone calls claiming I was 'trying to pull a fast one'. I was really upset by this, as the roofers did the work for me on the Friday and started calling me and pestering me for payment on the Saturday. They would not even wait patiently for a single business day! So, I have no reason to question the honesty or the skill of the roofers, but I found their reluctance to wait for a proper investigation stressful and completely unnecessary. It is up to you whether you choose to publish this review, or not-- as I do not want to antagonise them, as they have provided a very fair and comprehensive guarantee for the work they did at my house. Apologies for the delay in replying to all your prompts for a review!
Responded quickly with visit and quote for the fencing job. Work completed thoroughly and efficiently with care being taken over existing garden and plants. Very reasonable price too.
Got a quote on line. Jo was able to do the job the following day and did a great job as requested. Would use again.
The most impressive aspect was the speed of the service. Quote in the morning and work completed in the afternoon. The cost was very fair, by today's standards, and the only reason I was not able to award a 5/5 rating, was the fact that I was unable to see the repair after completion, and it's now hidden by tiles. However, there was a serious problem which will show itself very quickly, if not adressed fully, and there is always the 10 year guarantee to fall back on Everything else was excellent.
Great communication. Polite, tidy, concensus. Would definitely recommend.
About Our Reviews: The reviews contained on this page have been submitted by users of our service who have had a job completed by a verified trade member. We operate a closed loop feedback system which protects our users from fake reviews.
All reviews are submitted by homeowners who have had work completed as part of using our service. Whilst every effort is made to verify and check reviews, we ask all homeowners to conduct their own research and follow our Homeowner Checklist before hiring.
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